Etech’s world centers – Onshore, Nearshore, and Offshore, provide the abilities to customise the solution that very best suit all of your needs. With Etech’s international outreach, Etech is often accessible to help your prospects and provide constant exceptional experiences.
a gaggle of devoted leaders within the Get hold of Middle market that are passionate about making a exceptional variation for our
About us Etech delivers upcoming-technology BPO answers. a world minority-owned organization, Etech has created and trademarked how to show your information into strategic insights. Leveraging the strength of synthetic in addition human intelligence Etech enhances instruction and coaching to give attention to critical behaviors producing enhanced shopper activities and shareholder price. Etech released in 2003 with only 400 staff and a single Make contact with Centre in Nacogdoches, Texas.
Etech is surely an omnichannel shopper engagement options company for a few of the planet’s major and most respected models. The expertise Etech has gained throughout an array of organization verticals makes it possible for us to continuously supply exceptional, own customer encounters.
Learn More lifestyle At Etech Etech thinks in working really hard and actively playing hard and strives for making workforce come to feel empowered and confident in The task They can be accomplishing.
At QEval, we’re committed to helping Get hold of facilities increase their effectiveness by way of clear, actionable insights. Our functionality analytics studies offer you a comprehensive breakdown of agent actions, shopper interactions, and operational bottlenecks, so you can also make informed selections that cause measurable advancements. With QEval, you don’t just get stories—you get the instruments and recommendations to act on them.
Etech’s revolutionary engineering alternatives and skilled leaders realize your small business requires and recognize the strategic insights your manufacturer must drive final results.
✅ Unexpected Advantages over and above compliance Really don't skip this opportunity to transform your Get in touch with center operations! agenda a gathering with our authorities:
Metrics like manage time, CSAT scores, resolution costs, and actionable insights are key to good results in 2024. Gone are the times of focusing only on connect with quantity. Now, it’s about digging into the standard of Every single interaction and driving precise success. all set to choose your get in touch with Centre functionality to another degree? Enroll at QEval College and ???? hear Shawndra’s whole Perception right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
whether or not it’s lessening simply call periods, improving upon agent efficiency, or boosting the overall buyer encounter, our answers are crafted to generate true outcomes. willing to see how QEval may make a variation inside your operations? website Call us right now to learn more. Contact Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of treatment, belief and Electricity brought to your business enterprise is exactly what would make the lifestyle at Etech exclusive. Our CEO regularly suggests, “If we manage our individuals, the figures will take care of on their own.”
maximizing your Get in touch with center’s effectiveness doesn’t have to be challenging. With QEval University, you’ll obtain usage of essential equipment and schooling that offer accurate, measurable improvements in agent overall performance.
satisfy Malisha, a shining star on our customer support crew! From tackling jobs to experiencing enjoyable group actions, Malisha understands how to keep the stability amongst function and Participate in. Her favourable attitude and workforce spirit make her a Pleasure to operate with.
A group of devoted leaders within the Get hold of Centre field who're excited about building a outstanding difference for our
Listed here are only a few critical attributes of what we provide: ✅ comprehensive insights into agent efficiency by means of complete analytics